Compare Power

Affiliate Compliance Guide

How we protect customers—and your commissions

Three Unbreakable Rules

  1. 1

    Customer enrolls themselves

    You guide. They click, check boxes, sign, and submit. Never complete any enrollment step for a customer—even if they ask.

  2. 2

    Terms shown clearly before enrollment

    Don't block, hide, or rush past pricing and terms. Offer an easy way to view, save, or print disclosures before customers enroll.

  3. 3

    Verification is independent

    During any verification call or step, don't script, prompt, or influence the customer. Let them answer questions on their own.

Marketing Guidelines

What you can do—and what requires approval first.

No approval needed

  • Your own website with your tracking link
  • Organic social media posts (no paid ads)
  • Email to your own list
  • Word of mouth referrals

Written approval required

  • Using Compare Power logo or brand name
  • Paid search ads (Google, Bing, etc.)
  • Third-party call centers or lead sources
  • Running any incentives or promotions

Prohibited Tactics

NeverBid on "Compare Power" or similar brand terms in paid search
InsteadBid on generic terms like "Texas electricity rates"
NeverUse Compare Power logos without approval
InsteadRequest brand assets through your account manager
NeverCreate fake reviews or undisclosed paid testimonials
InsteadEncourage genuine customer reviews with proper disclosure
NeverOffer discounts or coupons we haven't authorized
InsteadUse only promotions provided by Compare Power
NeverWear TDU, REP, or government identification
InsteadClearly identify yourself as a Compare Power affiliate

Enrollment Standards

Your role is to guide customers to Compare Power. Their role is to complete the enrollment.

You
Share your referral link
Customer
Completes enrollment
Result
Commission earned

During Customer Enrollment

NeverClick checkboxes for the customer
InsteadExplain what each checkbox means
NeverSign disclosures on their behalf
InsteadShow them where to sign
NeverEnter their personal information
InsteadAnswer questions about what's needed
NeverSubmit the application for them
InsteadWalk them through the submission process
NeverTell them what to say during verification
InsteadLet them respond to verification questions independently
NeverUse hidden checkboxes or confusing opt-in flows
InsteadPresent all options clearly and let customers choose
Why this matters: Texas regulations require customers to independently authorize their enrollment. If a customer disputes an enrollment, we must be able to prove they completed it themselves. Enrollments without proper authorization can result in commission clawbacks, account termination, and regulatory penalties.

If You Have a Team

Sub-affiliates, sales agents, and contractors who generate referrals under your account.

You are liable for your team's actions

If anyone on your team violates these rules, you're responsible—including commission clawbacks, termination, and indemnification obligations. This applies to employees, contractors, and sub-affiliates alike.

Before adding sub-affiliates

  1. Get written approval from Compare Power before anyone generates referrals under your account
  2. Each sub-affiliate must complete onboarding — including any required training and agreements
  3. Background checks required for in-person sales — $55 per person, non-refundable, before they start
  4. Flow down all compliance obligations — your team must follow the same rules you do
  5. Keep training records — document that you've communicated these requirements
No MLM structures without approval: Multi-level, pyramid, or similar compensation plans are prohibited unless you have a written addendum from Compare Power explicitly authorizing it. Attempting to implement an MLM structure without approval is grounds for immediate termination and forfeiture of unpaid commissions.

Telemarketing & Texting

If you use calls or texts to generate leads, these requirements apply.

You are the telemarketer—not Compare Power

Under TCPA and Texas law, you are the "telemarketer," "telephone solicitor," and/or "sender" for any calls or texts you initiate. You may not represent or imply that you operate under Compare Power's licenses or registrations.

Before texting Texas recipients:

  • Ensure you have all required registrations (including 10DLC)
  • Obtain proper consent before sending
  • Scrub against do-not-call lists
  • Be prepared to provide compliance documentation within 2 business days if requested

If we suspect non-compliance, we'll notify you and you must pause Texas-directed texting within 24 hours until cured. Violations can result in commission offsets to cover fines, penalties, and legal costs.

Records & Deadlines

What to keep, how long, and critical response windows.

Record Retention

Record TypeRetention
Customer consent records3 years
Do-not-call scrubs3 years
Ads, scripts, landing pages3 years
Training acknowledgments3 years
Disclosure presentations3 years

Response Deadlines

SituationDeadline
Customer disputes an enrollment5 business days
You discover a data breach48 hours
You want to dispute a commission30 days from payment
Telemarketing compliance docs requested2 business days
Pause texting after non-compliance notice24 hours

After Termination

If your account is terminated or you leave the program.

Immediately stopUsing Compare Power logos, brand name, or marketing materials
You may stillReceive commissions already earned (if eligible)
Immediately stopRepresenting any affiliation with Compare Power
You may stillAccess records needed for tax purposes
Immediately stopGenerating new referrals using your tracking links
You may stillDispute commissions within 30 days of termination
Post-termination commissions: You may receive commissions that were already attributed before termination, provided you were in good standing and the commission becomes payable within 90 days. Unpaid balances require complete tax documentation and payment details.

Quick Reference

Print this page

Never

  • Complete enrollment steps for customers
  • Click checkboxes or sign on their behalf
  • Coach customers during verification
  • Use Compare Power branding without approval
  • Bid on brand terms in paid search
  • Create fake reviews or testimonials
  • Offer unauthorized discounts
  • Hide or rush past pricing/terms
  • Text without proper registration/consent
  • Add sub-affiliates without written approval
  • Run MLM structures without a written addendum
  • Imply you operate under our licenses

Always

  • Let customers complete their own enrollment
  • Present terms and pricing clearly
  • Get written approval for sub-affiliates
  • Get approval before running paid ads
  • Keep records for 3 years
  • Report data breaches within 48 hours
  • Respond to enrollment disputes in 5 days
  • Dispute commissions within 30 days
  • Pause texting within 24 hours if notified
  • Background check in-person sales staff ($55)
  • Remove all branding after termination
  • Contact your account manager with questions