Privacy Policy

Introduction

This Privacy Policy describes how Compare Services LLC ("Compare Services," "we," "us," or "our") collects, uses, shares, and protects information in connection with our affiliate program (the "Affiliate Program" or "Platform"). This policy applies to affiliates who participate in our program and use our affiliate platform.

Compare Services LLC operates the Affiliate Program in connection with Compare Power LLC, which operates the website and call center where customers enroll in electricity services.

By registering for and participating in the Affiliate Program, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not participate in the Affiliate Program.

Information We Collect

Information You Provide

When you register for the Affiliate Program, we collect:

• Personal Information: Full legal name, email address, phone number, and business address
• Business Information: Business name, business details, and organizational information
• Account Information: Username, password, and account credentials
• Payment Information: Banking details, tax identification information (e.g., SSN or EIN for US tax reporting purposes), and payment preferences
• Communication Data: Information you provide when communicating with us, including support inquiries and feedback

Information Collected Automatically

When you use our Affiliate Platform, we automatically collect:

• Tracking Data: Information about affiliate referrals, clicks, conversions, and customer enrollments through tracking pixels, cookies, and URL parameters
• Usage Data: Information about how you access and use the Platform, including IP address, browser type, device information, pages viewed, and time spent on pages
• Performance Data: Affiliate performance metrics, commission data, and campaign analytics
• Cookie Data: Information collected through cookies and similar tracking technologies

Customer Data

Depending on your affiliate type and agreement, we may provide you with limited customer information post-transaction, which may include:

• Customer email addresses for certain affiliate types
• Confirmation of successful enrollments
• Commission-related transaction data

You are prohibited from using any customer data for purposes other than those specified in your affiliate agreement.

How We Use Your Information

Affiliate Program Operations

• To manage your affiliate account and participation in the Program
• To track referrals, clicks, and conversions attributable to your affiliate activities
• To calculate, process, and pay commissions
• To provide customer support and respond to your inquiries
• To communicate with you about your account, program updates, and policy changes

Compliance and Legal Obligations

• To comply with applicable laws and regulations, including Texas Public Utility Commission rules governing retail electric service
• To comply with tax reporting requirements under federal and state law
• To maintain records as required by law (including 24-month retention requirements under Texas regulations)
• To verify your identity and prevent fraud

Platform Improvement

• To analyze affiliate performance and optimize the Platform
• To conduct research and development to improve our services
• To generate aggregate analytics and reporting (de-identified data only)

Marketing and Communications

• To send you program updates, newsletters, and promotional materials (you may opt-out at any time)
• To inform you of new features, products, or opportunities within the Affiliate Program

Cookies and Tracking Technologies

Types of Tracking Technologies We Use

• Cookies: Small text files stored on your device to recognize your browser and track affiliate referrals
• Pixels: Invisible tags embedded in web pages to track conversions and customer actions
• URL Parameters: Unique tracking identifiers appended to URLs to attribute referrals to your affiliate account

Purpose of Tracking

• Attribute customer referrals and enrollments to your affiliate account
• Track clicks, visits, and conversions
• Calculate commissions accurately
• Analyze affiliate program performance
• Improve user experience on the Platform

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. However, disabling cookies may prevent you from accessing certain features of the Affiliate Platform and may affect commission tracking.

Third-Party Tracking

Our affiliate platform management provider, Post Affiliate Pro, uses its own cookies and tracking technologies to manage redirects and track affiliate performance. Post Affiliate Pro's use of your information is governed by their privacy policy, which can be found at www.postaffiliatepro.com.

How We Share Your Information

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Post Affiliate Pro: Our affiliate platform management software provider
• Ramp: Our payment and tax compliance provider
• Stripe: Our payment processor
• SignNow: Our electronic signature provider
• Google Analytics: We use Google Analytics to analyze Platform usage and performance

These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

Compare Power LLC

As Compare Services LLC operates the Affiliate Program in connection with Compare Power LLC, we may share affiliate and customer data with Compare Power LLC as necessary to process customer enrollments, verify commission eligibility, and coordinate affiliate program operations.

Legal Requirements and Protection

We may disclose your information if required to do so by law or in response to valid legal process, requests from government authorities, emergency situations involving potential harm, or suspected fraud and security issues.

Business Transfers

If Compare Services LLC is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

Data Retention

Active Accounts

We retain your affiliate account information for as long as your account is active and you participate in the Affiliate Program.

After Termination

After your affiliate account is terminated or you cease participation in the Program, we retain certain information as follows:

• Commission and Payment Records: Retained for at least seven (7) years to comply with tax and financial record-keeping requirements
• Authorization and Verification Records: Retained for at least twenty-four (24) months in compliance with Texas Public Utility Commission regulations
• Legal or Compliance Records: Retained as necessary to comply with legal obligations, resolve disputes, and enforce our agreements

Deletion Requests

You may request deletion of your personal information, subject to our legal and regulatory obligations. We will respond to deletion requests within a reasonable timeframe and in accordance with applicable law.

Data Security

Security Measures

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using industry-standard protocols (SSL/TLS)
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data privacy and security

Third-Party Security

Our third-party service providers are required to maintain appropriate security measures to protect your information. However, we cannot guarantee the security of information transmitted through third-party systems.

No Guarantee

While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Access and Correction

You may access and update your affiliate account information at any time by logging into your account on the Platform or by contacting us at team.legal.cs@letschoose.com.

Marketing Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us. Please note that even if you opt out of promotional communications, we will still send you transactional messages related to your affiliate account and the Affiliate Program.

Account Closure

You may close your affiliate account at any time by contacting us. Upon closure, we will retain certain information as described in the Data Retention section.

Do Not Track

Our Platform does not currently respond to "Do Not Track" signals from web browsers.

Texas Energy Market Compliance

As our Affiliate Program operates in connection with the Texas deregulated electricity market, we comply with applicable Texas Public Utility Commission rules, including:

• Customer Protection: We maintain safeguards to protect customer information and prevent unauthorized enrollment practices
• Record Retention: We retain authorization and verification records for at least 24 months as required by Texas regulations
• Data Verification: We collect and verify customer information in accordance with Texas enrollment requirements
• Language Preferences: We accommodate customer language preferences as required by Texas regulations

Affiliates must comply with all applicable Texas energy market regulations and customer protection rules in their marketing and customer acquisition activities.

Geographic Restrictions

The Affiliate Program is available only to participants located in the United States. We do not knowingly collect information from or target individuals outside the United States. If you are located outside the United States, please do not use the Platform or provide us with any information.

Children's Privacy

The Affiliate Program is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not register for the Affiliate Program or provide any information to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our Platform
• Notify you of material changes via email or through a prominent notice on the Platform

Your continued participation in the Affiliate Program after we post changes constitutes your acceptance of the updated Privacy Policy.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us at team.legal.cs@letschoose.com for information about exercising your California privacy rights.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe.